The Tennessee Department of Transportation (TDOT) has valuable tools and resources to provide Tennessee travelers and commuters with up-to-date information about travel conditions via the phone or web—anytime 24/7. TDOT has added a 511 voice-activated system to TDOT SmartWay, and has linked the 511 phone service with the TDOT SmartWay information on the web.

Where to get the information

• Dial 511 from any phone, land line or mobile
• Log on to www.TN511.com
• Tennessee information is available from out of state at 1-877-244-0065.

How do I use the 511 system?
The Tennessee 511 phone system uses voice-activated technology and touch tone technology. When you dial 511, the system will greet you and will present you with a menu of options. Here’s what you’ll hear on the main menu:

• To hear up-to-date traffic information, press 1 or say "Traffic Conditions.” You can then request a highway or region.
• For weather conditions, press 2 or say "Weather.”
• To transfer to a 511 system in a neighboring state, press 3 or say "Other States."
• To leave a comment with your feedback on this system, press 4 or say "Comment.”
• For assistance on using this system, press 5 or say "Help." To hear these options again, press star or say "Repeat."
• Please make your selection.

Types of information available

• Traffic incidents and major closures on interstates, U.S. routes and state routes in Tennessee
• Weather conditions statewide
• Road construction and planned road closures on interstates, U.S. routes, and state routes in Tennessee
• AMBER Alerts
• Links to neighboring states’ 511 phone systems (currently KY, NC, VA, GA)